OUR T & C's

GENERAL TERMS & CONDITIONS

These General Terms and Conditions govern the relationship between EAST BALANCE s.r.o., ID 07642971, with its registered office at Vladislavova 250, 397 01 Písek, Czech Republic, registered with the Regional Court in České Budějovice, section C, insert 28198 (hereinafter referred to as “the seller”), and its clients (hereinafter referred to as “the buyer”). The seller operates the website www.smallbatchtools.com and owns the SMALL BATCH TOOLS brand and related intellectual property. These terms are issued in accordance with §1751 et seq. of Act No. 89/2012 Coll., Civil Code (hereinafter “Civil Code”).

I. Formation of Contract

1. These terms apply to all purchase contracts concluded between the seller and the buyer unless otherwise expressly agreed in writing.

2. The seller issues a written offer containing: product specifications, pricing, estimated delivery time, terms of delivery, and offer validity.

3. A binding purchase contract is concluded only upon written confirmation of the buyer’s order by the seller.

4. In the case of repeat orders of previously purchased items, the buyer may reference an earlier confirmed offer. If accepted without modifications, a new purchase contract is concluded.

II. Pricing and Payment

1. The buyer agrees to pay the price specified in the seller’s offer or current price list.

2. The purchase price is invoiced in the currency specified in the seller’s offer or buyer’s order. Unless otherwise agreed, payment is due within 7 days of the invoice date.

3. Payment is considered complete when funds are credited to the seller’s account.

4. If prepayment is required, the seller issues a pro forma invoice. The final invoice will reflect the advance payment.

5. In case of agreed instalments, a delay in any payment makes the entire balance immediately due.

6. Payment disputes do not release the buyer from payment obligations.

7. In the event of insolvency or liquidation of the buyer, the seller may demand immediate payment, suspend deliveries, or withdraw from the contract.

8. All payment-related fees are non-refundable.

III. Cancellation of Training Programmes

1. Cancellations made:

   • More than 60 days prior to the start date: 80% refund (excluding payment fees).

   • 30–59 days prior: 50% refund.

   • Less than 30 days prior: no refund.

2. Transfers to other dates may be granted upon request and subject to availability.

IV. Delivery and Shipping Terms

1. Delivery is fulfilled when the buyer is notified that the goods are available at the seller’s premises unless otherwise agreed.

2. Where shipment is agreed:

   • Default Incoterm: DAP.

   • Optional upon request: DDP.

   • Client bears all costs, import duties, taxes, and clearance fees under both DAP and DDP.

3. For EXW Incoterms, the buyer is responsible for:

   • Collection of goods according to dispatch instructions,

   • Full export documentation,

   • All related costs, including a EUR 50/hour administrative fee.

4. EUR.1 certificate is not provided by default; it must be requested in advance. If issued, EUR.1 fees will be specified for each order and included in the final invoice.

5. The seller may deliver in partial shipments.

6. Risk transfers to the buyer upon delivery or in accordance with the agreed Incoterm.

7. Delays due to buyer’s failure to take delivery or make payment allow the seller to store goods at the buyer’s expense.

V. Retention of Title

1. Ownership transfers only upon full payment.

2. Until paid in full, the buyer may not sell or encumber the goods without the seller’s consent.

3. If the goods are resold or incorporated into other products, the seller retains proportional ownership or claims rights.

VI. Intellectual Property

1. All documents, designs, and materials remain the intellectual property of the seller.

2. Buyers must protect confidential materials from unauthorised use.

3. If IP rights are challenged, the buyer must notify the seller and follow instructions.

4. The seller is not liable for IP claims arising from buyer modifications, misuse, or integration with third-party products.

VII. Warranty and Claims

1. The seller is liable for defects existing at the time of risk transfer.

2. The buyer must inspect goods immediately and report defects within 7 days.

3. Warranty covers manufacturing defects, not misuse or wear.

4. Repairs may include replacement or price discount, at the seller’s discretion.

VIII. Technical Support & Repairs

1. Repair requests must be sent to info@smallbatchtools.com with full product and issue details.

2. Post-warranty repairs are chargeable. The buyer must approve repair quotes before work begins.

3. Repairs are invoiced after completion and must be paid within the specified term.

IX. Liability & Force Majeure

1. The seller is not liable for indirect damages or loss of profit.

2. In force majeure situations, obligations are suspended. This does not apply to payment obligations.

3. The seller is not obliged to deliver without required permits or export clearances.

X. Governing Law & Jurisdiction

1. These terms are governed by Czech law.

2. Disputes shall be resolved amicably where possible. Otherwise, Czech courts with jurisdiction over the seller’s location apply.

3. Invalid provisions do not affect the validity of remaining terms.

Effective date: July 1, 2020 (with amendments as of January 1, 2025)