RETURNS POLICY
You may return unused and undamaged items in their original packaging within 30 days of delivery for a full refund of the product price. Returns are accepted only with prior written approval from the seller.
If the return is due to an error on the part of the seller (e.g. incorrect or defective item), the seller will cover reasonable return shipping costs. In all other cases, including returns due to a change of mind or incorrect order by the buyer, return shipping is at the buyer’s expense.
Refunds will be processed within 14 days from the date the seller receives the returned goods, provided they meet the return conditions. This period includes time for inspection and internal processing. Any refund will be made using the same payment method originally used by the buyer, unless agreed otherwise.
To request a return, please contact us with your order number and a brief explanation. We will provide return instructions, including the address and any necessary return documentation. Returns sent without prior communication may not be accepted.
SHIPPING TERMS
We ship worldwide. Some products may be subject to export restrictions and cannot be delivered to certain countries. The buyer is responsible for verifying any import conditions or restrictions in their country prior to placing an order.
Shipping costs are calculated based on weight, volume, and destination. Estimated shipping and delivery times will be provided at checkout, based on item availability and the selected shipping option. Shipping charges are borne by the buyer, unless otherwise agreed in writing.
Unless stated otherwise, shipments are sent under DAP Incoterms (Delivered at Place). Under this arrangement, all import duties, local taxes, and clearance fees are the responsibility of the buyer.
Shipping weights are rounded up in accordance with the billing policies of our logistics providers. Once the package is handed over to the carrier, the risk of loss or damage passes to the buyer, unless otherwise agreed.