RETURNS POLICY
You may return unused and undamaged items in their original packaging within 30 days of delivery for a full refund of the product price. All returns require the seller’s prior written approval.
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If the return is due to an error by the seller (e.g. incorrect or defective item), the seller will cover reasonable return shipping costs.
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In all other cases, including returns arising from a change of mind or incorrect order by the buyer, return shipping costs are the sole responsibility of the buyer.
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In the case of returns from outside the European Union, the buyer bears all expenses associated with re-entry into the European Economic Area, including but not limited to import duties, taxes, tariffs, handling fees, and customs charges. These costs will not be reimbursed by the seller.
Refunds will be processed within 14 days from the date the seller receives the returned goods, provided they meet the return conditions. This period includes inspection and internal processing. Refunds will be issued using the original payment method, unless otherwise agreed in writing.
All returns must be sent to the following address, unless instructed otherwise in writing:
SMALL BATCH TOOLS
Attn. Antonin Smely
Za humny 1056/2
161 00 Prague
Czech Republic
? info@smallbatchtools.com
? +420 602 432 867
The buyer is required to inform the seller of the return shipment in advance to ensure proper delivery, unless the shipping carrier provides direct notification to the seller. Returns sent without prior communication may not be accepted.
SHIPPING TERMS
We ship worldwide. Please note that certain products may be subject to export restrictions and therefore cannot be delivered to specific countries. The buyer is responsible for verifying import conditions, restrictions, or licensing requirements in their country prior to placing an order.
Shipping costs are calculated based on weight, volume, and destination. Estimated shipping costs and delivery times are provided at checkout, depending on availability and the shipping method selected. All shipping charges are borne by the buyer, unless otherwise agreed in writing.
Unless stated otherwise, all shipments are sent under DAP Incoterms (Delivered at Place). Under this arrangement, the buyer is responsible for all import duties, taxes, and customs clearance fees.
Shipping weights are rounded up according to the billing policies of our logistics partners. Once the package has been handed over to the carrier, the risk of loss or damage transfers to the buyer, unless otherwise agreed in writing.